A & J Jewelers, located at 412 Main St, Metuchen, NJ 08840, is a family-owned jeweler specializing in the creation of exquisite engagement rings and wedding bands. Known for its large selection of gold, diamond, and sterling silver jewelry, the store also offers custom designs, watch and jewelry repair, and gold buying services. The owner, Mike, is frequently praised for his exceptional customer service, providing personal attention and quality work.
Based on a review analysis covering 29 customer reviews, the overall sentiment reflects a positive atmosphere in the community.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Customers commend the quality of jewelry, fair pricing, and the knowledgeable and friendly staff. Many reviews highlight the helpfulness of Mike, who is described as honest and fair in his dealings. Customers appreciate the willingness of the staff to accommodate requests, such as repairs and evaluations, often without charges for small tasks.
However, there is a notable negative review regarding pricing transparency, where one customer felt that the price quoted during drop-off did not match the final pricing upon pickup, leading to a frustrating experience.
Best Review:
Brooke praised the exceptional service received at A & J Jewelers, noting the friendliness and helpfulness of Mike, particularly regarding on-the-spot repairs.
Worst Review:
John expressed dissatisfaction regarding pricing practices, stating that he experienced a price increase when picking up his jewelry, feeling like it was extortion.
Operating Hours:
- Monday: 10:30 AM - 5:00 PM
- Tuesday: 10:30 AM - 7:30 PM
- Wednesday: 10:30 AM - 7:00 PM
- Thursday: 10:30 AM - 7:30 PM
- Friday: 10:30 AM - 7:00 PM
- Saturday: 10:30 AM - 7:00 PM
- Sunday: Closed
Staff:
- Mike (Owner)
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 29
Store Phone Number: 7329022148