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Alexander's Jewelry & Loan, located at 312 W Rollins Rd, Round Lake Beach, IL, is a well-regarded establishment specializing in the creation of custom engagement rings and other fine jewelry. With a long history since 1929, this jeweler prides itself on providing excellent service and crafting beautiful, unique engagement rings tailored to customers' specifications. The staff, which includes knowledgeable team members like Jacob and Scott, is noted for their professionalism and willingness to work with clients on prices, making the ring creation process both approachable and satisfying.
The shop's current opening hours are Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:30 PM, and Sunday from 11:00 AM to 4:00 PM. The store operates in Lake County and is known to buy and sell gold, silver, diamonds, and various antiques, in addition to providing pawn services for a diverse range of items.
Overall customer reviews indicate a mostly positive experience, with 151 reviews examined.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%, Neutral: 10%, Negative: 5%.
Positive reviews frequently highlight friendly service, fair prices, and a good selection of merchandise. Conversely, some negative feedback relates to individual experiences of perceived rudeness from staff and issues with item pricing.
Best Review:
A customer named Jett remarked on the excellent pricing at Alexander's, praising the staff for their honest negotiations and the cleanliness of the shop, making it their go-to place for pawning goods.
Worst Review:
A user named Joe expressed dissatisfaction with the offers made for his items, feeling that the staff lacked knowledge and that the merchandise was overpriced compared to what he expected.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|------------------------|
| Monday – Friday: 10:00 AM – 7:00 PM |
| Saturday: 10:00 AM – 5:30 PM |
| Sunday: 11:00 AM – 4:00 PM |
Staff members mentioned include Jacob and Scott.
Positivity Score: 90%
Total Customer Feedback Reviewed: 151
Store Phone Number: 8475469575
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