Alexander's Jewelry, located at 435 S Main St, Shrewsbury, PA 17361, specializes in creating stunning engagement rings and offers exceptional customer service in York County. Owned and operated by a dedicated team, including Ken and Doug, this family-owned jeweler prides itself on its craftsmanship and personalized service. The shop has been serving the community for over 30 years and provides a range of services, including custom jewelry design, jewelry and watch repair, and free jewelry assessments.

The atmosphere is inviting and warm, making it a wonderful place for customers to explore their options for engagement rings. Reviews reflect a strong commitment to customer satisfaction, with many praising the knowledgeable staff and their ability to listen to clients’ needs. Praise is given for their exceptional craftsmanship and the ability to create unique, one-of-a-kind pieces tailored to individual styles.

However, some concerns have been raised about customer experiences, particularly regarding service inconsistencies and specific staff interactions.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 82%
Neutral sentiment: 12%
Negative sentiment: 6%

Highlight Reviews:
Best Review: Lee and Vicki Elder express their appreciation for the personalized service, stating they feel as though they have a personal jeweler. They particularly enjoy the welcoming atmosphere, enhanced by the presence of family dogs.
Worst Review: Sarah P. voiced discontent over the lack of mask-wearing during a visit, mentioning it felt unprofessional and off-putting.

Operating Hours:
- Tuesday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Closed Sunday and Monday

Staff Members:
- Ken
- Doug

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.