Alexas Diamond Jewelry Center Gulfport MS

Alexas Diamond Jewelry Center, located at 12068 Highway 49, Gulfport, MS 39503, is known for its services in engagement ring creation and jewelry repair. With a phone number of (228) 832-1250, the store operates with specific hours that include being closed on Sundays and Mondays, and open Tuesday through Friday from 10 AM to 5 PM. The store also takes a break on Saturdays.

In reviewing 56 customer reviews, the sentiment towards the jeweler is notably mixed, displaying a significant divide in customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 20%
Negative sentiment: 20%

Positive reviews highlight the professionalism and quality of service provided, with customers praising the engaging and friendly atmosphere, along with excellent jewelry repair and custom engagement ring creation. Many appreciate the personalized attention and craftsmanship, often noting the owner’s commitment to customer satisfaction.

Conversely, negative reviews center on issues related to communication and service quality. Some customers reported dissatisfaction with the handling of their jewelry, particularly regarding engagement rings. Complaints include lack of timely responses and unexpected charges for services that were assumed to be free.

Best Review:
A customer named Andrea praised the jeweler for consistently providing high-quality and professional service, particularly emphasizing the beautiful engagement and wedding rings created for her.

Worst Review:
A reviewer named Jax shared a negative experience involving the alteration of his wife's engagement ring, which was damaged during a repair. He expressed frustration over the lack of communication and the jeweler’s unwillingness to take responsibility for the mishap.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
| Day | Hours |
|-----------|-------------|
| Tuesday | 10 AM - 5 PM |
| Wednesday | 10 AM - 5 PM |
| Thursday | 10 AM - 5 PM |
| Friday | 10 AM - 5 PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | Closed |

Staff members mentioned include the owner, Alexa.