Alliance Jewelers, located at 849 Keller Pkwy, Keller, TX 76248, is a family-owned and operated full-service jeweler with a reputation for excellent engagement ring creation and repair services. The store has garnered a strong customer base over the years, boasting an impressive 158 reviews across various platforms.

The skilled staff is recognized for their friendly demeanor and exceptional service, making clients feel valued and understood. Customers have praised the quality of craftsmanship, particularly in custom engagement rings, restorations, and jewelry repairs. The owner, Jeff, and his team have been noted for their attentiveness and willingness to accommodate specific requests.

However, some reviews indicate inconsistencies in communication and pricing, with instances of delayed service and unfulfilled expectations in repair timelines. This has resulted in occasional frustration for certain customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Positive reviews highlight the swift and effective service provided for repairs and the high quality of custom jewelry, especially engagement rings. Customers appreciate the commitment to customer satisfaction and the genuine care shown by the staff.

Negative reviews reflect concerns with delayed services and difficulty in communication during busy periods. Some customers felt neglected in terms of timely updates regarding their repairs.

Best Review:
Emily appreciated the exceptional service at Alliance Jewelers, stating that the engagement ring she received was beautifully crafted and completed ahead of schedule.

Worst Review:
Kelly expressed disappointment due to inconsistent pricing and communication, leading to a negative experience regarding her repair job.

**Operating Hours:**

| Day | Hours |
|-----------|-----------------|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.