Antony Jewelers, located at 11238 Reisterstown Rd, Owings Mills, MD 21117, is a prominent establishment in the jewelry industry, well-known for its exceptional engagement ring creation and personalized customer service. With over 106 Google reviews, the jeweler has garnered both praise and criticism, reflecting a diverse customer experience.
The store specializes in custom-made jewelry utilizing advanced techniques, including 3D computer-aided modeling and casting in various metals such as 10kt, 14kt, and platinum. The owner, Antony Voskovsky, along with his wife Rita and son Alex, runs this family-owned business that prides itself on crafting exquisite, one-of-a-kind pieces tailored to each client's vision for their engagement rings.
Operating hours are as follows:
- Monday: 10 AM - 7 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 7 PM
- Thursday: 10 AM - 7 PM
- Friday: 10 AM - 7 PM
- Saturday: 10 AM - 5:30 PM
- Sunday: Closed
Customer feedback has highlighted both the quality of jewelry crafted and the level of service provided. Many reviews commend the friendly, knowledgeable staff who are dedicated to meeting customer needs, particularly in the ring design process. However, some negative reviews note instances of poor communication and dissatisfaction with repair work.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 65%
Neutral sentiment: 15%
Negative sentiment: 20%
Best Review:
A customer expressed high satisfaction with the custom engagement ring crafted by Antony and praised the exceptional service provided by the staff.
Worst Review:
One reviewer reported a frustrating experience regarding repair work and dissatisfaction with the service received, feeling the promises made were not fulfilled.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.