Art and Gems Jewelers, situated at 20821 S Cicero Ave in Matteson, IL, is a local establishment that specializes in creating stunning engagement rings and a variety of fine jewelry. They pride themselves on a personalized experience, catering to customers who seek unique designs that correspond with their individual styles.

The staff, although not specifically named in the provided information, has garnered mixed reviews regarding their customer service. Many patrons have shared their satisfaction with the ring creation process and the overall quality of products. However, some reviews depict a more concerning picture, with reports of miscommunication and issues with order fulfillment.

Customer Sentiment: Around 70% of customers express a positive experience with the store, while about 20% have voiced their discontent, and the remaining 10% remain neutral.

Opening Hours:

Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Best Review: Crystal appreciated the nice ring she received for her engagement, commending the store for its quality and craftsmanship, saying it exceeded her expectations.

Worst Review: Dawn expressed significant dissatisfaction with her experience, specifically regarding order issues and poor customer service, leading her to warn others against shopping here.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.