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Arthur's Jewelry & Repair, located at 503 Ela Rd, Lake Zurich, IL, is a well-regarded local jeweler specializing in custom engagement rings and jewelry repair services. With a strong emphasis on craftsmanship, Arthur and his skilled team are noted for their personalized approach to creating unique engagement rings tailored to individual preferences. They also offer a variety of jewelry maintenance services, which include resizing, stone replacement, and watch repair.
The store operates in Lake County and is known for its welcoming and customer-oriented atmosphere. Customers frequently commend Arthur for his extensive knowledge and ability to provide bespoke pieces, often incorporating sentimental elements into the designs. On various platforms, Arthur's Jewelry has garnered numerous positive reviews, highlighting the exceptional service and the quality of the pieces crafted.
Many customers emphasize the professional yet personable demeanor of the staff, noting how they guide clients through the design process, ensuring every detail is to the customer’s liking. However, a few reviews indicate instances of less satisfactory experiences regarding timeliness and pricing clarity.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%
Highlighting a well-balanced assortment of reviews, the store maintains a high overall satisfaction rate.
Best Review:
A customer named Ryan commended the craftsmanship and attention to detail after having his engagement ring created by Arthur. He noted how the ring surpassed his expectations and expressed appreciation for the thorough consultations he received throughout the design process.
Worst Review:
Debbie shared a less favorable experience, stating that she felt unwelcome and that the staff seemed uninterested in her needs during a visit. This led her to decide not to return despite the store being local.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|---------------------|
| Monday: Closed |
| Tuesday: 10 AM - 5 PM |
| Wednesday: 10 AM - 5 PM |
| Thursday: 10 AM - 5 PM |
| Friday: 10 AM - 5 PM |
| Saturday: 10 AM - 4 PM |
| Sunday: Closed |
Staff members mentioned include Arthur, the owner master goldsmith, and his wife Agnes.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 119
Store Phone Number: 8475501905
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