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Artistry in Gold Jewelry, located at 13202 Poway Rd, Poway, CA 92064, is a family-owned jewelry store well-known for its exceptional services in engagement ring creation and repair. The establishment prides itself on its wide range of jewelry offerings, including custom designs and excellent repair services. The owner, Jim Rath, is notable for his craftsmanship and passion for fine jewelry, with over 35 years of experience in the industry.
With 97 customer reviews, the feedback on Artistry in Gold Jewelry reflects a mix of experiences. Positive sentiments highlight the friendly, knowledgeable staff and the quality of their jewelry, particularly praising the custom engagement ring designs. Many customers appreciate the personalized service received from Jim and Roxanne, noting their ability to bring specific visions to reality and provide unique designs.
However, some reviews express dissatisfaction with customer service and issues related to the repair quality, with instances of perceived rudeness and poor workmanship in certain cases. This mixed feedback indicates that while there are numerous positive experiences, some customers have encountered problems that have led to frustration.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Opening Hours:
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
Staff members mentioned include Jim and Roxanne Rath.
Best Review:
A customer commended the store for its friendly and knowledgeable staff, sharing that Jim listened intently to their requests and helped create a stunning custom engagement ring that exceeded expectations.
Worst Review:
Conversely, another customer expressed disappointment with the customer service, describing an experience where the staff was unhelpful and rude, particularly during their attempts to discuss a custom design.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 97
Store Phone Number: 8584864373
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