ASC Jewelers, located at 69040 E Palm Canyon Dr, Cathedral City, CA 92234, is a family-owned jewelry store known for its exceptional engagement ring creation and repair services. The dedicated team, including Fausto and Allen, takes pride in crafting beautiful, custom-designed pieces that meet the unique desires of each client. With a commendable rating of 4.6 based on 21 reviews, ASC Jewelers has built a reputation for outstanding customer service and quality craftsmanship.
Clients appreciate the swift turnaround times for repairs and the honest pricing, often highlighting how the staff goes above and beyond to ensure satisfaction. Commonly praised for their professional yet friendly atmosphere, they have garnered numerous positive mentions regarding their attentiveness and expertise, particularly in custom jewelry design and quick repairs.
However, there are a few negative reviews citing isolated instances of miscommunication regarding repairs and pricing disputes, which indicate areas for potential improvement in customer interaction.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Best Review:
Marty noted that ASC Jewelers excels in customer service, highlighting the accommodating nature of the staff and their skillful work, ultimately recommending them whole-heartedly to others.
Worst Review:
Richard expressed dissatisfaction regarding a pricing disagreement for a simple watch repair, feeling that he received a better quote and service from a nearby jeweler.
Opening Hours:
- Monday: 9:30 AM - 4:30 PM
- Tuesday: 9:30 AM - 4:30 PM
- Wednesday: 9:30 AM - 4:30 PM
- Thursday: 9:30 AM - 4:30 PM
- Friday: 9:30 AM - 4:30 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 60
Store Phone Number: 7603241104