B & B Coins and Jewelry, located at 117 W Madison St, Pontiac, IL 61764, operates as a jewelry and coin dealer providing specialized services for engagement ring creation and more. The business is recognized for its knowledgeable staff, where the owner is said to have been retiring, indicating potential changes in service availability.

Reviews indicate a mixed sentiment among customers. The overall atmosphere reflects a strong positive reaction from some, especially regarding the quality of coins and personalized service from staff, while others expressed concerns about the negotiation process and policies surrounding returns.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Highlight Reviews:
Best Review: Alec Kridner praised the store as the best coin sellers in the county, indicating high satisfaction with their products and service.
Worst Review: Abbey Fosdick expressed dissatisfaction with the policy of no returns within 24 hours of purchase, reflecting a more negative experience regarding customer service.

Operating hours are as follows:

- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 5:00 PM
- Sunday: Closed

Staff members mentioned include the owner and a lady who assisted customers, though specific names were not provided.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.