Baldwin Jewelers, located at 15 Kersting Ct, Sierra Madre, CA, is a hidden gem in Los Angeles County for couples looking to craft their dream engagement rings. With an impressive 73 reviews, this family-run business, led by the skilled jeweler Berj, is celebrated for its personalized service and exceptional craftsmanship.
Customers rave about the warm atmosphere and Berj's expertise, often noting how he takes the time to understand their specific needs and visions for their rings. His ability to create stunning custom pieces, grounded in a thorough understanding of gemstones, sets Baldwin Jewelers apart from more commercial jewelry stores. Reviewers frequently comment on the meticulous attention to detail and the genuine care that Berj and his mother, Hilda, provide during the entire design process.
While the majority of feedback is glowing, some customers have encountered issues with communication and service speed, indicating that maybe expect delays during busier times.
Customer Sentiment: Approximately 85% of customers express high satisfaction, while 10% have neutral feelings and 5% report issues.
Opening Hours:
- Wednesday to Friday: 10:00 AM – 4:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Monday and Tuesday: Closed
- Sunday: Closed
Best Review: John praised the wonderful experience he had creating a custom ring, expressing gratitude for the attentive service and craftsmanship he received.
Worst Review: Julie expressed disappointment regarding the treatment of her antique ring, feeling that the alterations made were not what she expected and left her dissatisfied.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 73