Banks Jewelers is a reputable jewelry store located at 605 E Main St, Burnsville, NC 28714, specializing in engagement ring creation and personalized customer service. Known for their extensive collection of fine jewelry, including custom-designed engagement rings, Banks Jewelers strives to meet various customer needs with quality workmanship and friendly assistance. The owner, Tina Sink, along with her knowledgeable staff, including store manager Nicola Howe and master jeweler Matt Willig, are dedicated to providing exceptional service.

Although the store's homey atmosphere has been praised, feedback gathered from 86 reviews indicates a mix of sentiments. Many customers highlight the friendly, helpful nature of the staff and the quality of repairs and services offered. Positive comments frequently mention a great selection of jewelry and a welcoming environment, making it a preferred choice for engagement ring shopping in Yancey County.

However, some negative reviews express concerns over unexpected charges for repairs and occasional experiences of dissatisfaction with services. Overall, the reviews indicate a strong favorable reputation in the community, with customer satisfaction being a top priority for the staff.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

**Opening Hours:**

| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 9:00 AM - 6:00 PM|
| Wednesday | 9:00 AM - 6:00 PM|
| Thursday | 9:00 AM - 6:00 PM|
| Friday | 9:00 AM - 6:00 PM|
| Saturday | 9:00 AM - 3:00 PM|
| Sunday | Closed |

**Staff Members:**
- Tina Sink (Owner)
- Nicola Howe (Store Manager)
- Matt Willig (Master Jeweler)

Best Review:
Lori Famularo mentioned the great selection and incredible staff, emphasizing a positive shopping experience at Banks Jewelers.

Worst Review:
Chris Austin expressed dissatisfaction with the high costs of repairs, reflecting concern over unexpected charges when he picked up his item, which significantly exceeded the initial estimate.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.