Bar Kay Jewelers in Rockledge, PA, is a family-owned jewelry store that has been a part of the community for over 50 years, specializing in engagement ring creation and various jewelry services. Located at 408 Huntingdon Pike, this jeweler offers extensive services including custom engagement ring designs, ring sizing, jewelry repairs, and watch servicing. The store prides itself on customer service, with many reviews highlighting a friendly environment, especially from longtime staff members.
However, online reviews present a mixed picture. While some customers praise the quality of the jewelry and the helpfulness of the staff, others have expressed dissatisfaction regarding customer service and product warranties. Many mention experiences of poor communication, issues with products, and an overall lack of accountability when it comes to repairs and warranties.
Overall Sentiment from Online Customer Reviews:
Positive: 38%
Neutral: 23%
Negative: 39%
Highlighting the sentiment from 13 reviews, a notable aspect is that while some customers have had positive experiences with John, Chrissy, and Kim, others report troubling interactions regarding warranty issues and delays in service.
Best Review:
Rosebud reflected positively on her long-term relationship with Bar Kay Jewelers, praising the staff for their dedication and quality over the years, particularly regarding engagement and wedding bands.
Worst Review:
Ellen shared a negative experience regarding misleading pricing and a lack of professionalism, expressing frustration that the store would be closing soon after her disappointing visit.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff members mentioned include John, Chrissy, and Kim.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 49.5%
Total Customer Feedback Reviewed: 13
Store Phone Number: 2153792100