Baubles Fine Jewelry, located at 495 Broadway, Route 1 North, Lynnfield, MA 01940, is a family-owned jewelry store known for its exceptional engagement ring creation services. The store is operated by Tony and Donna Sharrio, who are recognized for their knowledgeable and friendly customer service. They specialize in both fine and fashion jewelry, providing custom CAD design and expert repair services.
The establishment has garnered a mixed online reputation, with a total of 303 reviews analyzed.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Customers praise the personalized service and craftsmanship, highlighting their satisfaction with engagement rings and overall jewelry purchases. Many commend the staff for going above and beyond to ensure a pleasant shopping experience. However, some negative feedback points to issues with repairs and communication, resulting in disappointment for a few customers.
**Best Review:**
A customer named Luke expressed high praise for the personalized service received during the engagement ring process. He noted that Tony and Donna went the extra mile to ensure that his experience was exceptional, making him feel valued throughout the purchase.
**Worst Review:**
Michelle described a problematic repair experience, indicating that her necklace was unrecognizable upon pickup. Despite trying to resolve the issue directly with Tony, she felt disregarded and disappointed, ultimately advising against visiting the store.
**Operating Hours:**
| Day | Hours |
|-----------|--------------------|
| Sunday | Closed |
| Monday | 10:30 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 3:30 PM |
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 303