Bea's Jewelers is an independently owned jewelry store located at 11 Lilac Mall, Rochester, NH 03867, with a contact number of (603) 332-8996. This well-established jeweler operates in Strafford County and provides a variety of services, with a particular emphasis on engagement ring creation. Bea's Jewelers has gained a reputation for its knowledgeable staff, including the owner Bea and her long-time assistant Lori, who are dedicated to customer satisfaction.

The store operates with the following hours:
- Monday: 9:30 AM - 7:00 PM
- Tuesday: 9:30 AM - 7:00 PM
- Wednesday: 9:30 AM - 7:00 PM
- Thursday: 9:30 AM - 7:00 PM
- Friday: 9:30 AM - 7:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: 11:00 AM - 5:00 PM

Bea's Jewelers offers a wide selection of fine jewelry, including custom engagement and wedding rings, jewelry repair services, and annual offers for free jewelry cleaning. Customers appreciate the friendly atmosphere and the personal attention provided by staff, making it a great option for engagement ring shopping.

However, some reviews indicate issues with customer service, particularly regarding warranty claims and repair satisfaction. Some customers expressed dissatisfaction with the resolution of their concerns, suggesting a need for improvement in handling service grievances.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: A customer praised the helpfulness and knowledge of the staff at Bea's Jewelers, highlighting their beautiful selection of jewelry and overall friendly service.

Worst Review: A customer reported dissatisfaction with their experience, indicating that their concerns regarding a broken ring were not adequately addressed, feeling dismissed by the staff when seeking service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.