Belanger Jewelers, located at 125 Main St, Monson, MA, offers a specialized focus on creating custom engagement rings and high-quality jewelry services. The team is known for its attentive customer service and dedication to crafting personalized pieces that cater to individual preferences. With over 13 reviews taken into account, the overall sentiment reflects a mix of satisfaction with the shop's custom design capabilities and some concerns regarding past customer experiences.

Customers appreciate the owner, Bill, for his craftsmanship and genuine care in creating custom jewelry. The store has developed a reputation for both the quality of work and the variety of engagement options available, including appraisals and repair services.

However, there are also negative sentiments expressed over clear communication issues; some customers reported dissatisfaction with how specific requests were handled and the quality of service did not always meet expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Opening Hours:
- Tuesday: 9:30 AM - 4:00 PM
- Wednesday: 9:30 AM - 4:00 PM
- Thursday: 9:30 AM - 4:00 PM
- Friday: 9:30 AM - 4:00 PM
- Saturday: 9:30 AM - 1:00 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Bill, who is recognized for his bespoke jewelry and customer care.

Best Review:
A customer noted that Belanger Jewelers excelled in delivering excellent custom design work for engagement rings, highlighting the attention and care taken by Bill. The custom pieces created were described as beautiful and meaningful.

Worst Review:
Another review expressed significant frustration regarding a negative experience tied to a jewelry setting, detailing miscommunication surrounding a gemstone being set and the overall dissatisfaction with the service received.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.