Bergey Jewelry, located at 203 E Main St, Mount Horeb, WI 53572, is a family-owned jewelry store offering a wide range of services, including engagement ring creation and custom design. With an inviting atmosphere and a focus on customer care, Bergey Jewelry thrives in its commitment to providing high-quality pieces and exceptional service. The store is known for its personalized approach, where customers are guided through the process of designing their dream engagement ring, ensuring that every detail is catered to individual tastes.

As of the latest reviews, the store has garnered a total of 38 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 86%
Neutral: 11%
Negative: 3%

The positive feedback highlights the friendly and attentive staff, including owner Julie Bergey and custom designer Patty Klarer, who are praised for their professionalism and commitment to customer satisfaction. Many reviews commend the store's quick service and the beautiful custom pieces created, emphasizing that customers leave delighted with their purchases.

On the other hand, a couple of negative reviews mention customer service issues, particularly concerning miscommunications regarding repairs, indicating a need for improved customer interactions during such instances.

Best Review: Angela appreciated the diverse selection of fine jewelry and affordable pieces, highlighting the top-notch customer service provided by the owner, which significantly enhanced her shopping experience.

Worst Review: Ellen expressed frustration due to a poor experience with a watch repair, claiming a lack of communication and professionalism from the staff, which led her to decide against returning.

Operating Hours:
- Tuesday: 10:00 AM – 5:30 PM
- Wednesday: 10:00 AM – 5:30 PM
- Thursday: 10:00 AM – 5:30 PM
- Friday: 10:00 AM – 5:30 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Julie Bergey (Owner)
- Patty Klarer (Custom Designer, Goldsmith, Sales Associate)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.