Bernard Jewelers, located at 1099 Main Street, Tewksbury, MA 01876, is a distinguished local jeweler known for its exceptional engagement ring creation and customer service. Founded in 1989, this family-owned business offers a range of services, including custom jewelry design, on-site repairs, and insurance appraisals. The skilled staff, led by owner Suzan Mecherkany and her daughters Alex and Gabi, are dedicated to providing personalized experiences and expert craftsmanship.

With a noteworthy collection of loose diamonds, lab-grown diamonds, and wedding bands, Bernard Jewelers has received positive feedback from customers who appreciate the attentive, knowledgeable staff and the family-like atmosphere of the store. Many highlight the thorough guidance provided during the ring selection and design processes, with special emphasis on the quality and beauty of the final creations.

Customers have voiced their satisfaction with the store's commitment to customer service, as reflected in the reviews, which total 150. However, some reviews mention occasional communication issues regarding service details, emphasizing the importance of clear interactions in the customer experience.

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at 85%, neutral at 10%, and negative at 5%. The reviews display an overall atmosphere of gratitude and satisfaction among clients, particularly with engagement ring services and the welcoming environment.

Best Review:
A customer named Zachary praised the jenuine care and expertise shown by the staff in selecting and customizing an engagement ring, highlighting how the entire family contributed to creating a memorable experience.

Worst Review:
Marvia expressed frustration over a watch battery replacement that did not meet her expectations, although the business owner explained the situation in detail, aiming to clarify concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

**Staff Members:**
- Suzan Mecherkany
- Alex
- Gabi