Helzberg Diamonds Columbia MD

Helzberg Diamonds, located at 10300 Little Patuxent Parkway, Space 2740, Columbia, MD 21044, is a prominent jewelry store specializing in engagement ring creation and a wide selection of diamond jewelry. With a focus on customer experience, Helzberg Diamonds offers personalized consultations to help customers select the perfect engagement ring while also providing options for custom designs tailored to individual preferences. Their knowledgeable staff, including manager Laura Arias, foster a welcoming atmosphere aimed at delivering exceptional service.

Despite the expertise on display, reviews reflect mixed customer experiences. The store has garnered approximately 95 reviews with an overall sentiment of 58% positive, 20% neutral, and 22% negative, indicating some concerns over service efficiency and product quality while highlighting a number of positive interactions with the staff.

Opening hours for Helzberg Diamonds are as follows:
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM

Staff members mentioned include Laura Arias.

Overall Sentiment from Online Customer Reviews:
The overall customer sentiment is mixed, with approximately 58% of reviews being positive, 20% neutral, and 22% negative.

Best Review:
Jessica praised the staff for being incredibly helpful and noted the wide selection of jewelry available, highlighting an excellent shopping experience.

Worst Review:
Michele criticized the store for slow service and poor communication, particularly regarding her engagement ring resizing, which took an extended period to resolve without adequate listening from the staff.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.