Bernrap's Plaza Jewelers, located at 22-23 Fair Lawn Ave, Fair Lawn, NJ, has had a turbulent journey in the jewelry business. Unfortunately, recent customer feedback indicates that this family-owned store is now permanently closed, which potential customers should note. The community used to rely on this local establishment for creating engagement rings and other jewelry services, offering a variety of options for custom designs and repairs.

For many years, Bernrap's was known for its friendly service and personalized attention, with staff that seemed genuinely invested in helping customers find the perfect piece. However, it appears that a significant number of reviews reflect dissatisfaction with both service quality and communication, leading some to wonder how the shop maintained its operations for so long.

Customer Sentiment: Approximately 30% of customers reported positive experiences, while a notable 70% expressed significant issues related to service and repairs.

Best Review: Anthony praised Bernrap's for being a great place to get watch repairs and jewelry purchases, highlighting over a decade of loyal service.

Worst Review: Maria shared her negative experience regarding poor workmanship and unresponsive customer service, ultimately advising others to seek alternatives.

This overview is based on customer feedback gathered from Yelp, Google, and other sources.