Block Jewelry, located at 1 South End Bridge Circle, Agawam, MA, has been a staple in the Springfield area for over 40 years, providing a range of jewelry services, particularly focusing on engagement ring creation and repair. Known for its extensive selection of vintage and modern pieces, Block Jewelry offers custom design, jewelry and watch repair, and appraisals, making it a convenient choice for couples seeking that perfect engagement ring.

Customers appreciate the friendly atmosphere and the expertise of the staff, who are often praised for their attentive service and willingness to personalize the ring-buying experience. However, some reviews highlight a few issues with customer service, noting that not every experience has met the expectations set by the shop’s strong reputation.

Customer Sentiment: Approximately 70% of patrons express high levels of satisfaction with their experiences, while the remainder report mixed feelings regarding service consistency and communication.

Opening Hours:
- Monday to Friday: 10:00 AM – 4:00 PM
- Saturday: Closed
- Sunday: Closed

Best Review: Leah commended the respectful treatment she's received over the years, emphasizing the quality workmanship she's experienced with her jewelry repairs.

Worst Review: Dock shared a disappointing experience regarding the sizing of a ring, expressing frustration with the customer service provided during the resolution of the issue.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.