Blue Dolphin Gold is a jewelry store located at 929 West Pike Street, Clarksburg, WV 26301, specializing in unique and quality engagement ring creation, along with an extensive selection of gold and fine jewelry. The store is known for its personalized service, with a strong emphasis on customer satisfaction. Customers appreciate the range of services offered, including custom ring design and assistance in selecting the perfect piece for special occasions.

Reviews indicate a mixed sentiment towards the services provided. Positive feedback highlights the attentive customer service from the owner, Jeff Heaster, who is noted for his responsiveness and commitment to fulfilling customer needs. Many customers express their satisfaction with the craftsmanship and selection of jewelry, often noting pleasant experiences during their engagement ring purchases.

However, there are also notable negative reviews regarding order fulfillment times and communication issues, with some customers expressing frustration over delays and challenges in obtaining refunds. This balance in feedback suggests a need for improvement in certain operational aspects to match the positive reception of their product quality.

Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 17%
Negative: 25%

**Opening Hours:**
- Monday: 9 AM - 6 PM
- Tuesday: 9 AM - 6 PM
- Wednesday: 9 AM - 6 PM
- Thursday: 9 AM - 6 PM
- Friday: 9 AM - 6 PM
- Saturday: Closed
- Sunday: Closed

**Staff Members:**
- Jeff Heaster

Best Review: A customer praised Jeff for his exceptional service, noting that he went out of his way to ensure a timely delivery of a birthday gift, even providing a more expensive item at the same price as a substitute.

Worst Review: A negative review described significant frustration due to delayed refunds and the lack of communication from the owner, who did not inform the customer of issues related to their order, which led to a prolonged wait time for a return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*