Blue Nile Store - Oakbrook, Oakbrook IL
Blue Nile, located at 32 Oakbrook Center, Oak Brook, IL 60523, is a reputable jeweler specializing in engagement ring creation and diamond jewelry. The showroom, positioned near Starbucks and across from Hollister at the Oakbrook Center, provides a personalized experience with expert guidance throughout the jewelry selection process.
Customers have reported a mix of experiences. On the positive side, several reviewers highlighted the knowledgeable and friendly staff, specifically mentioning individuals like Helen Orth and Zachary, who provide excellent customer service while assisting customers in selecting the perfect engagement ring. Many appreciated their patience and expertise in explaining the intricacies of diamonds, stating that this professional support significantly enhanced their buying experience.
Conversely, negative feedback surfaces regarding customer service inconsistencies, particularly concerning sizing errors and complications with returns. Some patrons expressed frustration over the handling of refunds and repairs, with certain experiences marked by delayed responses and perceived negligence.
Overall, Blue Nile has approximately 167 reviews, resulting in an overall sentiment score of 68% positive, 22% neutral, and 10% negative.
Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 22%
- Negative: 10%
Best Review: One customer praised Helen for her extensive knowledge and ability to find a ring that met both quality and budget expectations, describing the service as exceptional.
Worst Review: A customer recounted a distressing experience where an engagement ring's diamond fell out shortly after purchase, indicating dissatisfaction with the product quality and the handling of their concerns.
Operating Hours:
- Sunday: 11:00 am - 6:00 pm
- Monday: 11:00 am - 7:00 pm
- Tuesday: 11:00 am - 7:00 pm
- Wednesday: 11:00 am - 7:00 pm
- Thursday: 11:00 am - 7:00 pm
- Friday: 11:00 am - 7:00 pm
- Saturday: 11:00 am - 7:00 pm
Staff Members:
- Helen Orth
- Zachary
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
