Bolenz Jewelry, located at 131 W. Chisholm St, Alpena, MI 49707, offers a range of services focusing on engagement ring creation and repairs. The store prides itself on providing high-quality jewelry and exceptional customer service. With a mission to create a welcoming atmosphere, Bolenz Jewelry aims to foster a comfortable shopping experience free from intimidation, a common concern in high-end jewelry establishments. They also offer ear piercing and various types of jewelry repairs, ensuring that all customer needs are addressed with care.

The skilled staff, including names like Wayne and Alex, are noted for their attentive service, especially in helping customers find the perfect engagement ring. However, experiences can vary: while many customers praise the support and friendliness of the employees, some have reported dissatisfaction with customer service, particularly related to how inquiries and repairs are handled.

Overall sentiment from online customer reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Total number of reviews reviewed: 128

Best Review: A customer highlighted the exceptional service received when purchasing an engagement ring, commending staff members for treating them with kindness and respect throughout the process.

Worst Review: Another customer expressed disappointment with a staff member's perceived rudeness during their visit, which negatively impacted their experience while looking for engagement rings.

Operating Hours:
- Tuesday to Friday: 9:30 AM - 6:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members: Wayne, Alex

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.