Borthwick Jewelry, Ferndale WA

Borthwick Jewelry, situated at 1730 Labounty Dr, Suite 5, Ferndale, WA, has carved a niche in the local jewelry scene, particularly for couples seeking that perfect engagement ring. Serving Whatcom County, this family-owned establishment is known for its commitment to creating unique jewelry pieces tailored to individual tastes and styles.

The shop is steered by Tom Borthwick, affectionately known as the “Diamond King,” who along with his friendly team, emphasizes personalized service. Customers often praise the warm, inviting atmosphere, noting how staff members take the time to understand their vision, leading to beautifully crafted engagement rings and thoughtful guidance throughout the design journey. The combination of experience and genuine customer care makes Borthwick Jewelry a favorite among locals.

Customer Sentiment: Approximately 80% of customers are highly satisfied with their experiences, but 10% have voiced neutral feelings, while another 10% encountered issues with service and communication.

Opening Hours:

- Monday to Friday: 10:30 AM – 6:00 PM
- Saturday: 11:00 AM – 4:00 PM
- Sunday: Closed

Best Review: Maya commended the store for its exceptional service, highlighting Tom’s dedication to helping her find the perfect piece for her grandmother’s birthday, noting the shop's diverse offerings.

Worst Review: Richard shared a disappointing experience regarding a lack of resolution for a jewelry refund issue, expressing frustration with the owner’s response during a difficult moment.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.