Bourghol Brothers Jewelers Congers NY
Bourghol Brothers Jewelers, located at 73 Lake Rd, Congers, NY 10920, is a family-owned business specializing in fine jewelry, particularly renowned for its exceptional engagement ring creation and personalized service. The store has garnered an impressive overall rating of 4.9 based on 90 reviews, showcasing their dedication to customer satisfaction.
The staff, including owners Peter and Andrew Bourghol, are noted for their expertise in custom designs and attentiveness to individual customer needs. They use a combination of modern technology and old-world craftsmanship, ensuring each piece is made to perfection. Their repair services, ranging from ring resizing to watch repairs, are also highlighted, with many customers appreciating the quick and friendly service provided.
However, there are some mixed sentiments shared among customers. Some reviews mention a less-than-friendly experience with certain staff members, particularly when customers walk in without an appointment. Despite this, the overwhelming majority of reviews reflect a positive atmosphere, underscoring the store's commitment to quality and personalized attention during major purchases like engagement rings.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 8%
Negative: 2%
Best Review:
One customer praised the excellent custom design services and the high-quality engagement ring crafted by staff member Andrew, highlighting the seamless process and remarkable attention to detail.
Worst Review:
A reviewer described an unprofessional incident where an employee pointed out a minor flaw in a diamond, which was unnecessary and made for an uncomfortable experience.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Hours of Operation:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff Members:
- Peter Bourghol
- Andrew Bourghol
