Bracken Jewelers, located at 1827 Lincoln Blvd, Venice, CA, is a beloved family-owned jewelry store known for its handcrafted engagement rings and commitment to personal service. Since 1984 and proudly operating in Los Angeles County, this charming shop draws clients looking for unique designs and top-notch craftsmanship.
The owner, Todd Bracken, is not only a master jeweler but also a graduate gemologist. Customers rave about his artistic approach and ability to turn their ideas into stunning pieces. Many highlight his dedication to creating custom engagement rings, often featuring California gold that he mines himself, providing a personal touch that resonates with the local community. The atmosphere inside is described as cozy and inviting, a perfect backdrop for discussing such significant purchases.
Feedback from clients is overwhelmingly positive, with around 80% expressing high satisfaction. A small number voiced neutral feelings or minor concerns, mainly regarding the store's limited hours.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.
Opening Hours:
Tuesday to Wednesday: 11:00 AM – 3:30 PM
Thursday: 11:00 AM – 3:30 PM
Friday to Monday: Closed
Saturday and Sunday: Closed
Best Review: Emily commended Todd for his exceptional craftsmanship, stating that her custom engagement ring exceeded her expectations and was exactly what she had envisioned.
Worst Review: Although experiences are largely positive, one customer, Tara, mentioned a bit of confusion regarding the shop's restricted operating hours, noting that it took some effort to secure an appointment.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 40
Store Phone Number: 3108216006