Branham's Jewelry, located at 113 W Houghton Ave, West Branch, MI 48661, is a well-established jewelry store in Ogemaw County, renowned for its exceptional engagement ring creation and personalized service. With a history dating back to 1959, the store has built a strong reputation for craftsmanship and customer care. The staff, including sales manager Brenna Davidson and jewelry consultant Jane Smith, are known for their friendly and knowledgeable approach, ensuring that customers feel valued during their shopping experience.

The store offers a range of services, including jewelry repairs, custom designs, and financing options, making it a go-to destination for couples seeking to create the perfect engagement ring. Many customers appreciate the attention to detail and the time staff invest in understanding their needs.

However, some reviews mention delays in ring resizing and dissatisfaction with the final results, specifically regarding rings coming back off-center. Despite this, the positive feedback often highlights the helpfulness and professionalism of the team, particularly in guiding customers through the design process.

Overall sentiment from online customer reviews:

- Positive: 75%
- Neutral: 15%
- Negative: 10%

Best Review: Melanie noted positive experiences with the jeweler, praising Kurtis for his assistance in designing a ring that exceeded her expectations, highlighting the strong customer service and attention to detail.

Worst Review: Kristin expressed disappointment with her ring resizing service, reporting issues with the final product and a lack of accountability from the store.

Hours of Operation:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed

Staff Members:
- Brenna Davidson, Sales Manager
- Jane Smith, Jewelry Sales Consultant

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.