Britton Jewelers, located at 448 21st St W, Dickinson, ND 58601, offers a variety of jewelry services with a focus on custom engagement ring creation. The store, which operates in Stark County, is known for its jewelry repair services and personalized customer interactions. While the experienced staff, including owners Mike and Sandy Storley, work diligently to help clients design unique pieces, there have been mixed reviews regarding customer experiences.
Overall, 23 reviews were analyzed to gather insights about Britton Jewelers.
Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 10%
Negative: 55%
Positive sentiments highlight exceptional service in custom jewelry creation and genuine care for customers, with some clients praising the helpfulness and professionalism of the staff. However, negative feedback emphasizes unprofessional experiences, particularly regarding repair services and customer service disputes.
Best Review:
Karen O commends the team at Britton Jewelers for their consistent support and willingness to assist, reflecting a commitment to customer satisfaction and care for family needs.
Worst Review:
Kelly Greef expresses dissatisfaction with the service, detailing a negative experience related to the resizing of a wedding band where the original finish was lost, and accusing the staff of denying responsibility.
**Store Hours:**
Monday - Friday: 10:00 AM - 5:30 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed
**Staff**:
Mike Storley
Sandy Storley
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 40%
Total Customer Feedback Reviewed: 23
Store Phone Number: 7014838731