Candlelight Jewelers, located at 7900 N Milwaukee Ave, Suite 13, Niles, IL 60714, is a well-established jewelry store with over 45 years of experience specifically catering to engagement ring creations and custom designs. The business is family-owned, operating with a dedicated team including Laury, Susan, and Ellen, who are committed to providing personalized customer service. The store offers a wide array of jewelry services such as engagement ring design, wedding bands, jewelry repair, and watch services.

Having reviewed a total of 65 reviews, customers frequently praise the high-quality craftsmanship and attentive customer service provided by the staff. Positive feedback highlights the expertise of Laury in guiding customers through the engagement ring selection and design process while ensuring satisfaction and a unique experience. Many customers noted the accommodating nature of the staff, describing them as friendly and helpful.

On the other hand, negative reviews indicate occasional issues with customer service, specifically regarding experiences of rudeness from certain staff members and dissatisfaction with repairs. Some customers reported specific grievances but emphasized that the majority of experiences with the store were positive.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: Closed
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: Closed
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

**Staff Members:**
- Laury
- Susan
- Ellen

Best Review:
A customer expressed their gratitude for Candlelight Jewelers' exemplary service in crafting a custom engagement ring, highlighting how Laury's guidance made the experience special and enjoyable.

Worst Review:
Another reviewer noted a frustrating experience where they encountered unprofessionalism from a staff member during a simple battery replacement, impacting their overall view of the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.