Cantrell's Fine Jewelry, located at 208 N Penn Ave, Independence, KS 67301, is a full-service independent jewelry store with over 35 years of experience in the industry. Specializing in the creation of custom engagement rings, the store offers a wide range of services, including jewelry repair, restoration, and design, all executed by a certified master jeweler.

Overall, the business operates in Montgomery County and is known for its attentive customer service. James Cantrell, the owner, along with his staff, is noted for their expertise and willingness to assist customers in finding the perfect piece for their special occasion. However, some reviews indicate issues with customer interactions, leading to mixed feelings about the customer service experience.

Overall Sentiment from Online Customer Reviews:
After analyzing a total of 60 reviews, the general sentiment can be summarized as follows:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

While many customers appreciate the craftsmanship and quality of the jewelry, a few negative reviews highlight instances of poor service and difficult interactions, particularly under stressful conditions.

Best Review: A customer expressed satisfaction with the quality of repairs and praised the skills of the jeweler, noting their ability to restore cherished pieces beautifully.

Worst Review: Another customer recounted a frustrating experience involving a resizing issue, where they felt rude treatment overshadowed the quality of workmanship.

Operating Hours:
- Monday to Friday: 9:00 AM - 5:30 PM
- Saturday: 9:00 AM - 2:00 PM
- Sunday: Closed

Staff Members:
- James Cantrell

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.