Capone's Fine Jewelry, Blacksburg, VA

Located at 301 S. Main Street Suite 100, Blacksburg, Virginia, Capone's Jewelry has been a family-owned and operated business since 1986, specializing in custom jewelry design, including engagement rings, and a variety of jewelry repair services. With a reputation for creativity and craftsmanship, the store is run by Faith Capone and her son Austin Capone, both of whom bring decades of experience in the jewelry industry.

Capone's has garnered 48 reviews overall, with reviewers commonly noting the remarkable customer service and bespoke creations offered. Many customers appreciate the personalized attention from the staff, describing the environment as friendly and accommodating. Positive sentiments highlight the jeweler's commitment to working within budgets and suggesting beautiful options for custom pieces.

However, the store has received a share of criticisms, primarily concerning miscommunication issues regarding price estimates and repair timelines. Some customers reported dissatisfaction with their experiences, expressing frustration with service delays and unexpected costs that were not communicated effectively.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Best Review:** Alex praised Capone's for their exceptional service and custom design abilities, noting how the staff worked with their budget to create a beautiful piece.

**Worst Review:** Robert expressed dissatisfaction with the lack of engagement from the staff during his visit, feeling overlooked despite being ready to purchase an engagement ring.

**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 11:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |

Staff Members:
- Faith Capone
- Austin Capone

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.