Caratti Jewelers, located at 2056 First St, Livermore, CA 94550, is a family-owned jeweler serving the Tri-Valley area since 1950. They specialize in custom jewelry, including engagement rings, bridal sets, and fashion jewelry. The owner and master jeweler, Colin, brings over 30 years of experience in custom jewelry design and repair, ensuring a personalized experience for each client.

With a reputation for excellent service, the friendly and knowledgeable staff, including Alyssa, is committed to helping customers navigate the process of selecting and designing engagement rings. Many customers praise their exceptional customer service, quick turnaround on repairs, and the quality of the jewelry crafted here. However, there are some negative reviews regarding pricing and service issues, particularly concerning ring repairs and customer interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 10%
Negative: 20%

Customer feedback highlights a warm atmosphere with attentive service but also some concerns over pricing and communication with certain staff members.

Best Review: A customer, impressed by the teamwork and craftsmanship, noted how Caratti took diamonds from an old ring to create two beautiful custom designs, appreciating the patience and dedication of the staff.

Worst Review: Another customer expressed dissatisfaction after their grandmother’s ring was resized poorly and the service was perceived as unprofessional, feeling that no apologies were offered to mitigate the situation.

Opening Hours:
- Tuesday - Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday and Monday: Closed

Staff Members: Colin, Alyssa

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.