Carl V. Reck Jewelers, located at 106 S Cochran Ave, Charlotte, MI 48813, is a distinguished family-owned jewelry store with over 40 years of service in the field. Renowned for their expertise in engagement ring creation, the store offers a stunning selection of custom and designer jewelry crafted to meet each client's unique needs. Their knowledgeable staff, including talented team members like Matthew DeLeeuw and Carrie Burch, pride themselves on providing exceptional customer service, ensuring that every visitor feels welcomed and valued.
The store is open during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed
Overall, customer reviews indicate a positive sentiment towards the quality of service and jewelry offered, while also highlighting some concerns regarding pricing.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Many customers commend the friendly and helpful nature of the staff, particularly appreciating the personalized service they receive when selecting engagement rings. However, a few reviews mention perceptions of higher pricing compared to larger chain stores.
Best Review:
A customer named Rae Lynn expressed satisfaction with their consistent quality and customer service. They emphasized their positive experiences when purchasing fine jewelry, noting that the staff is always attentive and responsive to any issues.
Worst Review:
Eric conveyed frustration with the high prices at the store, mentioning an experience where he felt the tagged prices were excessively marked up compared to competitors.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members: Matthew DeLeeuw, Carrie Burch.
Positivity Score: 90%
Total Customer Feedback Reviewed: 99