Caruso's Fine Jewelry, located at 1000 Washington St, Braintree, MA 02184, is a well-regarded jeweler known for its exceptional engagement ring creation services. With a historical presence in the community, Caruso's Fine Jewelry operates in Norfolk County and has garnered a positive reputation among customers. They provide a range of services, including jewelry sales, repairs, and appraisals, all aimed at delivering customer satisfaction.

The reviews reflect an overall positive sentiment toward the store, with a significant number of customers praising the attentive and knowledgeable staff, particularly Kenny, who assists clients in understanding their options. The store maintains a high rating of 4.7 based on 13 reviews, showcasing a commitment to quality service and customer care. Many customers express appreciation for the friendly atmosphere and the dedication to providing personalized service during the engagement ring selection process.

However, there are some negative sentiments noted, primarily focusing on delays in communication during repair services. While the majority have had excellent experiences with services like resizing and custom design, the few who encountered issues felt their inquiries went unanswered for too long.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

**Staff Members:**
- Kenny

Best Review:
Tina G. commended the store's staff for providing an enjoyable and informative experience regarding ring size adjustments, highlighting a consistent positive atmosphere.

Worst Review:
Carolyn S. mentioned frustrations with a lack of communication while waiting for a call back regarding a necklace repair, indicating a less favorable experience with responsiveness.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.