Located in Whiting, Indiana, Castelan Jewelry has been serving the community for over 26 years, offering a range of services including the creation of custom engagement rings and jewelry repairs while you wait. The shop is known for its 14k and sterling silver merchandise, as well as baptismal jewelry and nameplates. Customers have praised the friendly and knowledgeable staff for their quality workmanship and fast service. However, reviews indicate mixed sentiments, with some customers expressing dissatisfaction regarding service delays and repairs.
The store is open Tuesday through Saturday, with varying hours, ensuring that clients can access jewelry services on multiple days of the week.
Address: 1246 119th St, Whiting, IN 46394
Phone: +1 219-659-3316
**Operating Hours:**
- Saturday: 10 am – 3 pm
- Sunday: Closed
- Monday: Closed
- Tuesday: 10 am – 4 pm
- Wednesday: 10 am – 4 pm
- Thursday: 10 am – 4 pm
- Friday: 10 am – 4 pm
Overall Sentiment from Online Customer Reviews:
After reviewing 85 customer reviews across platforms, the sentiment appears to be about 60% positive, 20% neutral, and 20% negative. Positive comments highlight the quality and price of jewelry, particularly engagement rings, while negative reviews point out customer service issues and repair concerns.
Best Review:
Joseph mentioned excellent customer service, noting the fast and friendly environment in the store, praising the quality work done on his jewelry.
Worst Review:
Marine expressed frustration over the lack of respect and courtesy from staff, describing multiple negative experiences involving delays and perceived dishonesty in service.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 85
Store Phone Number: 2196593316