Chapel Hills Jewelry, located at 503 Freeport Rd, Pittsburgh, PA 15215, offers a range of services specializing in engagement ring creation and custom jewelry design. The store has built a strong reputation in Allegheny County since its establishment in 1989 by the Tesauro family, known for its personalized customer service and expert craftsmanship. The staff, including owner Jack Tesauro, is dedicated to ensuring each customer finds the perfect ring, providing attentive guidance throughout the design process.
Based on 47 reviews, the general sentiment toward Chapel Hills Jewelry is largely positive, with an estimated 85% of customers expressing satisfaction with their experiences. Positive feedback highlights the exceptional customer service, personalized care, and the quality of custom rings created for engagements and weddings. Customers appreciate the knowledgeable staff who take the time to understand their needs and ensure a beautiful result.
Conversely, some reviews reflect dissatisfaction, particularly related to pricing perceived as high for certain services, which has deterred potential customers.
**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
**Staff Members:**
- Jack Tesauro
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Best Review:
David highlighted the friendly staff and their assistance in designing a custom engagement ring. He appreciated the respectful treatment regardless of the budget.
Worst Review:
A customer named Elizabeth expressed frustration over high prices for services, feeling that it detracted from their overall experience at the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.