Chelala Jewelry and Gifts, located at 646 Washington St, Norwood, MA 02062, is a well-regarded family-owned jeweler specializing in engagement ring creation and exceptional customer service. Owners Pascale and Philippe Chelala have fostered a welcoming atmosphere for over 20 years, focusing on personalized experiences for each customer. Their expertise in jewelry design and repair ensures that clients can find a wide range of options, from custom-made engagement rings to various jewelry repairs.

The store offers additional services such as watch repairs and appraisals, making it a one-stop shop for all jewelry-related needs. The combination of quality craftsmanship and a personal touch has garnered favorable reviews, with a rating of 4.5 stars from 25 reviews on Google.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Highlighting both positive and negative sentiments, many customers commend the friendly and accommodating staff, with specific praise for Philippe's attentive service and expertise in assisting with engagement ring selections. However, some reviews mention experiences with perceived high pricing and issues related to service quality.

Best Review:
A customer named David expressed high satisfaction with his engagement ring purchase, highlighting the wonderful assistance he received from Pascale, who helped him choose the perfect ring for his fiancée.

Worst Review:
Jake noted disappointment in the service, describing a negative experience where he felt misled about the in-house repair capabilities, suggesting a lack of honesty regarding their services.

Opening Hours:
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed

Staff Members:
- Pascale Chelala
- Philippe Chelala

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.