Walter J. Cook Jeweler, located at 36 Chestnut Road, Paoli, PA 19301, is a well-established jewelry store operational since 1946, renowned for its engagement ring creation and extensive jewelry services. The owner, Michael Cook, along with his dedicated staff, provides personalized service that emphasizes quality and attention to detail. Customers appreciate the unique, hand-curated collections which change frequently, and the expert repairs and custom jewelry design services offered.
The store has received a total of 29 reviews, highlighting a mix of positive and negative sentiments. Customers commonly praise the welcoming atmosphere and knowledgeable staff, noting exceptional customer service during the engagement ring selection process. Positive reviews emphasize friendly interactions, helpfulness in jewelry decisions, and the sincere dedication to customer satisfaction. Conversely, some negative feedback has surfaced regarding specific instances of service, where certain requests were not met in a timely manner, leading to feelings of unwelcomeness.
Overall Sentiment from Online Customer Reviews:
Positive: 79%
Neutral: 17%
Negative: 4%
**Opening Hours:**
- Thursday: 10 am – 5 pm
- Friday: 10 am – 5 pm
- Saturday: 10 am – 3 pm
- Sunday: Closed
- Monday: Closed
- Tuesday: 10 am – 5 pm
- Wednesday: 10 am – 5 pm
Staff Members: Michael Cook
Best Review:
A customer named Carolyn praised Walter J. Cook Jeweler for their excellent assistance in selecting and ordering her fiancé’s wedding band, highlighting the helpful service, proactive communication, and timely delivery.
Worst Review:
Paula expressed disappointment regarding her husband’s experience when seeking a watch battery, feeling unwelcome and suggesting that the store lost their potential loyalty due to not accommodating his request.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 29
Store Phone Number: 6106445347