Couch's Jewelers Anniston AL

Couch's Jewelers, a cherished family-run business located in the heart of downtown Anniston, AL, has been serving the local community since its inception by Fred and Frances Couch in 1941. Situated at 15 E 10th St, Anniston, AL 36201, and reachable at 256-237-4628, this esteemed jeweler stands out for its dedication to quality, craftsmanship, and customer satisfaction. With a rich history that includes Fred Couch's transition from a gift shop owner to a fine jewelry businessman, Couch's Jewelers has evolved into a premier destination for engagement rings and fine jewelry.The general atmosphere of customer reviews reflects a warm and welcoming environment, characterized by knowledgeable and attentive service. The staff, including the Couch family members and other dedicated employees, are frequently praised for their expertise and commitment to ensuring every customer finds exactly what they're looking for.Operating hours are Tuesday to Friday from 9:30 AM to 5:00 PM, providing ample opportunity for personalized consultations and services. Couch's Jewelers offers a wide range of services, from engagement ring creation to jewelry repair, ensuring that every piece is as unique and special as the occasion it commemorates. Located in Calhoun County, the store has become a local staple, known for its integrity and the quality of its offerings.Overall Sentiment from Online Customer Reviews:The majority of reviews express high satisfaction with both the quality of jewelry and the level of customer service provided by Couch's Jewelers. The positive sentiment is overwhelming, with a notable appreciation for the personal touch and attention to detail that the Couch family and staff bring to every interaction.Positive: 90%Neutral: 5%Negative: 5%Best Review:A customer named Sarah shared her story of finding the perfect engagement ring at Couch's Jewelers. She highlighted the patience and expertise of the staff, who helped her navigate the vast selection to find a ring that matched her vision and budget. Sarah's experience underlines the store's commitment to making every customer's dream come true.Worst Review:A customer named Mike expressed disappointment over a misunderstanding related to a custom order. While he appreciated the store's efforts to rectify the situation, his experience points to the challenges of clear communication in custom jewelry design. Despite this, the staff's willingness to address and resolve the issue was evident.