Creme dela Gem Jewelry, Brentwood, CA
Creme dela Gem Jewelry, located at 626 1st St, Brentwood, CA 94513, is a highly regarded jeweler specializing in engagement ring creation and custom jewelry design. With a solid rating of 4.8 stars from 38 reviews, this store is known for its excellent customer service and attention to detail. Owner Donna Ross is frequently praised for her expertise and the personalized experience she provides to clients seeking meaningful and unique pieces.
Customers have reported positive experiences with engagement ring design, noting the high level of craftsmanship and the ability to create custom pieces tailored to individual tastes. The store offers a welcoming atmosphere where questions are answered and options are thoroughly explored, making it an ideal choice for couples looking for the perfect engagement ring.
Several reviews also highlight the store’s repair services, with many customers appreciating the quick turnaround times and quality of the work performed on their jewelry.
However, amidst the positive feedback, there are a few concerns raised. Some customers experienced delays in communication, and there was a mention of a confusing situation regarding repairs, which took longer than expected.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review:
Alisa expressed appreciation for the outstanding service provided by Creme dela Gem Jewelry. She highlighted the welcoming atmosphere and the honest evaluation of her engagement ring that ensured the center stone's security.
Worst Review:
A negative experience was shared by a customer who encountered issues with their watch band repair. They expressed disappointment over the banda being damaged and the lack of replacement options, though the repairs on their other items were satisfactory.
Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM|
| Wednesday | 10:00 AM - 6:00 PM|
| Thursday | 10:00 AM - 6:00 PM|
| Friday | 10:00 AM - 6:00 PM|
| Saturday | 10:00 AM - 3:00 PM|
| Sunday | Closed |
Staff member: Donna Ross
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
