Custom Jewelers, Phenix City, AL
Custom Jewelers is a well-established jewelry store located at 3747 US Hwy 80 W, Phenix City, AL 36870. With an impressive average rating of 4.8 stars from 304 customer reviews, this store has earned a reputable status in the jewelry industry, particularly noted for its engagement ring creation services. The store is managed by Rusty Gorman and his expert team, who are dedicated to providing a personal and tailored experience for customers seeking unique and custom pieces.
Custom Jewelers specializes in crafting exquisite engagement rings tailored to individual tastes and preferences. The knowledgeable staff works closely with clients to bring their visions to life, offering a variety of designs and options. In addition to custom engagement rings, the store also provides services such as jewelry repair, financing options, and pawn services, ensuring a comprehensive service portfolio to meet all jewelry needs.
Operating hours are as follows:
| Day | Hours |
|-----------|---------------|
| Monday | Closed |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 3:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Positive: 83%
Neutral: 10%
Negative: 7%
Positive reviews highlight the friendly service, helpful staff, and great quality of custom engagement rings that make customers feel special and valued. Many appreciate the store's ability to create beautiful, personalized pieces that reflect their unique styles.
Negative reviews often focus on issues such as pricing perceptions and occasional dissatisfaction with service quality. Some customers mentioned high prices for certain gold rates and delays in service, which detracted from their overall experience.
Best Review:
Delphia praised the store for its excellent prices and customer service, expressing happiness with her purchase.
Worst Review:
J Johnson felt that the pricing for 10k gold was excessively high and recommended customers to conduct research before making purchases.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
