D & M Perlman Fine Jewelry and Gifts, located at 740 S 8th St, West Dundee, IL 60118, is celebrated for its exceptional engagement ring creation services. Known as the Fox Valley's largest independent fine jewelry store, this family-owned establishment has been serving customers since 1960. The knowledgeable staff, including Marc and David Perlman, are noted for their personalized service, guiding clients through custom designs and a wide range of quality options, including their exclusive 144-Facet Diamonds.

The store's commitment to craftsmanship and customer satisfaction shines through its extensive offerings, which also include estate jewelry, repairs, and unique gifts. While positive reviews highlight the friendly staff, exceptional service, and quality of the pieces, some concerns have been raised about individual experiences with customer service.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%

**Opening Hours:**

| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

**Staff Members:**
- Marc Perlman
- David Perlman

Best Review: A customer praised the staff's professionalism and dedication during the custom engagement ring design process, highlighting David and Marc’s guidance and support throughout the experience.

Worst Review: A reviewer expressed dissatisfaction, stating that they felt the service was condescending and that their custom ring ideas were not adequately considered, leading to a frustrating experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.