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D. Westphal Jewelers, located at 407 W Broadway St, Bradley, IL 60915, is a family-owned jeweler offering quality services, particularly in engagement ring creation. With over 52 years in business, the store prides itself on a combination of experience and excellent customer service. The current owner, part of the Westphal family, brings extensive expertise, ensuring a personalized experience for customers seeking custom jewelry.
The store provides a range of services including engagement rings, wedding bands, jewelry repairs, appraisals, and watch repairs. Customers frequently praise the knowledgeable and friendly staff who are committed to helping clients find the perfect piece. Reviewers highlight the quality of craftsmanship and attention to detail in the creation of custom engagement rings, making this jeweler a popular choice in Kankakee County.
However, not all reviews have been positive. While many customers commend the service and quality of jewelry, there have been mentions of high prices and experiences with customer service that did not meet expectations. Some customers reported issues with repairs or responses from staff.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
**Opening Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | 9:00 AM - 5:00 PM |
| Tuesday | 9:00 AM - 5:00 PM |
| Wednesday | 9:00 AM - 5:00 PM |
| Thursday | 9:00 AM - 5:00 PM |
| Friday | 9:00 AM - 5:00 PM |
| Saturday | 9:00 AM - 2:00 PM |
| Sunday | Closed |
**Staff members mentioned:**
- No specific staff names were referenced in the reviews.
Best Review:
Carmen highlighted the exceptional service and friendliness of the staff, expressing that this is the only place she chooses for her jewelry needs.
Worst Review:
Kim detailed an unsatisfactory experience where the staff’s demeanor made her feel like a burden while returning a ring for repair, criticizing the lack of on-site jeweler availability during busy times.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 41
Store Phone Number: 8159397441
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