DBK Family Jewelers is a well-regarded jewelry store located at 165 East Street (Rt. 10), Plainville, CT 06062, with a phone number of 860-747-3374. Known for its exceptional services, particularly in engagement ring creation, the shop prides itself on providing tailored options and excellent customer service. With over 92 reviews, the overall feedback highlights a robust selection and thoughtful assistance from the staff, including the owner, Ted.

Customers have expressed satisfaction with the jewelry's quality and the shop's ability to create unique engagement rings. Many praises have been given for the staff's knowledge, friendliness, and the welcoming environment. Positive interactions have been noted, showcasing successful relationships established by returning customers. However, there have also been some criticisms regarding customer service experiences, with a few reviews mentioning rudeness and issues with communication.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Highlighting positive sentiment, many customers appreciate the store's extensive selection of engagement rings and the personal level of service offered by the knowledgeable staff, often feeling a part of the family. On the flip side, there are notable mentions of less than ideal experiences from a minority of customers.

Best Review:
One customer commended Ted for his exceptional service, stating that after a poor experience with another jeweler, they were relieved to receive compassionate and educational assistance at DBK Family Jewelers.

Worst Review:
Another reviewer expressed frustration with the rudeness of the staff during their visit, ultimately regretting their choice to seek service there and stating they would not recommend the store to others.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|------------------|
| Monday 10:00 AM - 5:30 PM |
| Tuesday 10:00 AM - 5:30 PM |
| Wednesday 10:00 AM - 5:30 PM |
| Thursday 10:00 AM - 7:00 PM |
| Friday 10:00 AM - 5:30 PM |
| Saturday 10:00 AM - 3:00 PM |
| Sunday Closed |

Staff members mentioned include Ted, the owner.