Debbie's Jewelry is a well-regarded establishment located at 94-050 Farrington Hwy, Ste B1-2, Waipahu, HI 96797. This family-owned jewelry store has been serving the community since 1991 and is known for its specialized services in custom handcrafted Hawaiian heirloom and engagement rings. The store prides itself on quality craftsmanship and exceptional customer service, featuring a knowledgeable team who aim to meet the unique jewelry needs of their clients.
With a focus on engagement rings, the staff, including Debbie herself, is noted for their ability to help customers select or create personalized pieces. The reviews indicate a mixed atmosphere; while many customers appreciate the beautiful selection and quality repairs, some express dissatisfaction with customer service experiences and perceived pricing practices.
Operating hours for Debbie's Jewelry are as follows:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at approximately 70%, with 20% neutral and 10% negative. Most customers commend the extensive selection of Hawaiian jewelry and custom options. However, negative reviews highlight issues with customer service and unexpected charges.
Best Review: A customer praised the friendly and helpful staff, noting their competence in custom jewelry making and quality services that exceeded expectations.
Worst Review: One reviewer expressed frustration with the customer service, reporting an abrupt phone interaction that left them feeling unvalued as a customer.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 65
Store Phone Number: 8086782745