Diamond Collection, located at 1 E Main St, Norwalk, OH 44857, is a distinguished jeweler known for its exceptional engagement ring creation and customer service. This jewelry store has been a staple in Huron County since 1988, delivering finely crafted jewelry that stands the test of time. The artisans at Diamond Collection pride themselves on superior craftsmanship, ensuring each piece is unique and personalized to meet the desires of their clientele.

The store offers a variety of services, including custom jewelry design, repairs, and appraisals. With a team that includes GIA-certified professionals, customers receive informed guidance throughout their engagement ring journey. The atmosphere of the store is welcoming, with an emphasis on customer-centric service.

Overall sentiment from online customer reviews:
Positive: 78%
Neutral: 15%
Negative: 7%

In total, 61 reviews were analyzed. Many customers praise the friendly and knowledgeable staff, often highlighting their pleasant interactions and quality service. However, some reviews point to inconsistent experiences regarding specific services and pricing, reminding future customers to clarify their needs in detail.

Best Review: Laura appreciated the quality and excellent customer service she received at Diamond Collection, highlighting the staff's friendliness and expertise in helping her select the perfect piece.

Worst Review: Aj expressed frustration with the service provided after having a watch battery replaced; he noted that his item was scratched and poorly handled, leading to a negative impression of the store.

**Opening Hours:**
Monday - Friday: 9 am - 6 pm
Saturday: 9 am - 4 pm
Sunday: Closed

Staff members mentioned include GIA-trained jewelers.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.