Diedrich Jewelers, located at 212 Watson St, Ripon, WI 54971, operates in Fond du Lac County. Specializing in engagement ring creation and custom jewelry design, this family-owned business has a rich history dating back to 1923. The knowledgeable staff, including owner Shelly Kastenschmidt, is committed to providing exceptional customer service and creating unique pieces that cater to individual preferences.
The store has garnered a high rating of 4.9 out of 5 from 160 reviews. Customers frequently commend the friendly and professional staff, highlighting their expertise and willingness to assist in crafting the perfect engagement ring. The design team is praised for attention to detail and the ability to guide customers through the creation process, making it a comforting and rewarding experience.
However, a few negative reviews indicated occasional concerns with repair services, specifically regarding sizing and adjustments. Despite this, the overall sentiment remains overwhelmingly positive as customers appreciate the quality of the jewelry and the personalized service experience.
Overall Sentiment from Online Customer Reviews:
- Positive: 95%
- Neutral: 3%
- Negative: 2%
Best Review: Barbara noted the excellent selection of jewelry across various price levels, complemented by the store's friendly service.
Worst Review: Maggie expressed dissatisfaction regarding an issue with ring resizing, feeling that the service did not meet her expectations despite being a long-time customer.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
Staff members mentioned include Shelly Kastenschmidt and Camille.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 96.5%
Total Customer Feedback Reviewed: 160
Store Phone Number: 9207486198