Double Diamond Jewelry is a distinguished jewelry store specializing in the creation of custom engagement rings and unique jewelry pieces. Located at 400 Squaw Creek Rd, Olympic Valley, CA 96146, this family-owned establishment has been serving the community since 1999 and is known for its welcoming atmosphere and personalized service. The business, run by owners Janet and Mark, features a wonderful selection of stunning pieces from local Tahoe artists and jewelers from around the world.
The reviews indicate that customers appreciate the large variety of options and the expertise of the staff in creating custom jewelry. Several positive sentiments highlight the helpfulness and friendliness of Janet and her team, with many customers praising the enjoyable and personal shopping experience as well as the quality of the jewelry. Common features appreciated include the ability to customize items, and the expertise offered during the design process. One reviewer noted a delightful experience while selecting special pieces for family members, emphasizing the store's friendly environment.
However, not all reviews are positive. Some customers expressed concerns about pricing, claiming that the value didn't match the cost and reflecting frustration regarding post-purchase customer service, particularly in cases of consignment.
Overall, the atmosphere appears predominantly favorable, with approximately 75% of reviews reflecting a positive sentiment towards the store's service and offerings, around 15% neutral sentiments, and 10% expressing negative experiences.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review:
A customer expressed gratitude for the exceptional service received while acquiring a custom engagement ring, praising Janet for her dedication and support during the purchase.
Worst Review:
Another reviewer shared disappointment regarding misleading pricing, experiencing difficulty in obtaining a fair price during a consignment situation, and noted a lack of communication from the owner when addressing their concerns.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|--------------------|
| Monday to Sunday |
| 10:00 AM - 6:00 PM |
Staff members mentioned: Janet and Mark B.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 19
Store Phone Number: 5309064516