Douglas Brothers Jewelry and Gift Mart, located at 73 N Court Square, Troy, AL 36081, offers a comprehensive range of services with a special focus on engagement ring creation and custom jewelry design. This family-owned jeweler has been a cornerstone of the community since 1871, providing expert jewelry repair and in-house craftsmanship that spans over 40 years of experience. Customers appreciate the store for its friendly and knowledgeable staff, who are dedicated to ensuring that each engagement ring is crafted to perfection.
The store is operational from Monday to Friday, 10 AM to 5 PM, and Saturday from 10 AM to 1 PM, remaining closed on Sundays. Douglas Brothers is known for its reasonable prices, vast selection, and the exceptional quality of their work.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%
Customer feedback indicates a strong satisfaction rate, highlighting the store's dedication to quality and customer service.
Best Review:
A reviewer noted the fantastic job done on ring resizing and cleaning, emphasizing that while there was a longer wait than expected, the quality of work justified it, labeling Douglas Brothers as the ideal place for jewelry services.
Worst Review:
A customer expressed frustration over not being able to pick up their wife's rings despite having the necessary receipts, citing an interaction that felt dismissive from the staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Operating Hours |
|--------------------|
| Monday | 10 AM – 5 PM |
| Tuesday | 10 AM – 5 PM |
| Wednesday| 10 AM – 5 PM |
| Thursday | 10 AM – 5 PM |
| Friday | 10 AM – 5 PM |
| Saturday | 10 AM – 1 PM |
| Sunday | Closed |
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 51